We urgently need to monitor AI agents’ actions in real time

This summer, hundreds of OpenAI agents tried to cheat on a cybersecurity test. They broke out of their test environment and successfully hacked Hugging Face, a site that they believed held clues about how they’d be graded. Around the same time, another OpenAI agent accessed private files from an Australian government website. It’s a problem that’s by no means confined to OpenAI. In the months since, Anthropic, Google, and Meta have also disclosed incidents in which their agents have gone off track. And worryingly, in many cases the agents eluded the very researchers and safety teams tasked with monitoring them.

AI agents are taking unauthorized actions, and the companies building and running them are mostly relying on luck and hindsight to mitigate any harmful impacts. They must do more to ensure safety. That’s why EU regulators and US agencies are rightfully calling for agent developers and deployers to monitor agents in real time. But these rules assume that companies can see what their agents are doing and why—when in reality, they lack sufficient visibility.

Imagine a bank hiring a thousand new employees who can access customer accounts and sensitive information, but the employees’ ID badges change every day, it’s not clear whether a manager ever reviewed or authorized their work, and nobody logs the changes employees make to approval processes. That lack of visibility is where we are with agents today.

No single organization or sector can close the observability gaps on their own, but together, they can support the infrastructure required to prevent dangerous incidents and support safety.

As agents roll out across critical sectors, from finance to government to medicine , we must be able to monitor them in real time to prevent wide-ranging and potentially devastating consequences. And while safety depends on monitoring, monitoring requires observability : the capacity to capture what the system did, process it into signals, and present those to humans or automated oversight systems. In other words, we need to know what the agent did and why it did it. And as our recent research shows, current agent frameworks—the software that runs agents— do not reliably generate the crucial observability records we need to ensure that agents are deployed safely.

Agents present new kinds of problems that generative AI alone does not. They inherit the unpredictability of the LLMs they are built on, but where a generative AI system produces a single output for a human to act on, an agent performs longer tasks—it plans, picks tools, spawns sub-agents, and takes actions. So an agent’s course can take shape in a multitude of different ways, and no tests before launch can fully anticipate the risks. This makes observing the agents while they work even more challenging, and even more important.

With colleagues from academia, civil society, and industry, we studied the four most widely used agent frameworks to see what signals they actually emit. We found major gaps that made it hard to achieve key safety goals, like noticing policy violations, unauthorized actions, and even human oversight failures. Key observability requirements were missing—like Agent IDs that persist over time, and records about which humans approved agent tasks. This made it hard to tell which agents did what or assess whether they were taking unauthorized actions.